Are your employees engaged?
No, not to each other but in their work! According to a recent study by the Hay Group, "Engaged Teams" are 43% more productive than those who are not. Quality suffers and there is a real question mark as far as the company's core beliefs and culture is concerned...
I once was in conversation with C level executives of a
small company that had high turnover.
The discussions were heated and I remember that the
executives were discussing all the wonderful things that they had given their
employees who still were not satisfied. Some of the comments were:
“We raised their salaries”…
”We have a great incentive plan”…
”We increased their benefits”…
”They are unappreciative of everything we try to do for them”.
Yet, this company continued to “churn” employees. T/O rate was approaching 40%. The problem was not only the high turnover
but many of those leaving were good
employees. The question from the group
is essence was: “What do these people want from us”?
Never once did the executives look at themselves as a potential source of the problem but rather they chose to “blame” their lost productivity and high turnover on their
employees. Often times, a reflection on
the part of management gets into a "We vs. Them" mode.
My suggestion was not to cast guilt on someone but seek to understand and ENGAGE them in the corporate goals!
Employee engagement can be broken down into 3 somewhat
simple steps. Today I will list those
steps and over the next several days, devote the blog to each individual step
in depth.
The three main steps are:
Recognize that you are “imperfect” - You do not have all the answers! Show some humility, it goes a long way!
Listen
Be Grateful
That’s it folks, that’s how simple it is to truly engage
your employees. Tomorrow, we will go in
depth for each of these steps!
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